How to report problems (system or software)

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[edit] Via Email or Web interface

CIMENT problems can be simply reported by sending an email to sos-calcul-gricad@univ-grenoble-alpes.fr or via the web interface at sos-gricad.univ-grenoble-alpes.fr using your Perseus login.

Please try to give us relevant information, such as:

- when the problem occurred
- what machines were involved
- what was the operation affected by the problem (such as a job id or the web site or the cluster you were trying to access).

This will greatly improve our capacity to answer rapidly to your needs.

A ticket will be automatically created in our helpdesk (RT)